Late Cancellation/No Show Appointment Policy
Willow Women’s Health is a unique practice with a different kind of healthcare model. New patient visits are 45-90 minutes and return patient visits are 30-45 minutes depending on the type of visit scheduled. We do not double book our appointments nor do we see a high volume of people each day in order to set aside enough time to provide you with the highest quality care. When a patient no shows or cancels their appointment without a 24 hour notice, the appointment slot is no longer available to other patients. This negatively impacts the office both financially and in providing access to others who need care.
For these reasons, we require at least a 24 hour notice if you are unable to keep your scheduled appointment.
You will receive email, text, and voice communications about your appointment prior to your scheduled visit. You may cancel your appointment when you receive a pre-appointment confirmation by replying to the email or text or by sending a message via the patient portal. You may also call or text 614-768-7633 to cancel your appointment. All avenues of contact allow for cancellation 24 hours a day/7 days a week. If you do not receive a reminder email or text due to system error or incorrect information given at appointment scheduling, the Late Cancellation/No Show Appointment Policy remains in effect.
Terms:
Late Cancellation: Cancellation of appointment less than 24 hours prior to scheduled appointment. Patients who arrive more than 10 minutes late to an appointment are considered a late cancellation.
No Show: No show to scheduled appointment or greater than 10 minutes late to an appointment
New Patients:
New patients who fail to show or late cancel less than 24 hours of their initial appointment will have the following fees assessed:
1st late cancellation/no show: $300
2nd late cancellation/no show: No further appointments will be scheduled
Established Patients:
Established patients who fail to show or late cancel less than 24 hours of their appointment will have the following fees assessed:
1st late cancellation/no show: $100
2nd late cancellation/no show: $200
3rd late cancellation/no show: Dismissal from practice
NB: Late cancellation/no show fees are due prior to scheduling the next office visit. The practice reserves the right to require pre-payment of visits at time of scheduling for anyone who repetitively cancels their appointments or who late cancels or no shows an appointment.
